Shipping + Returns

Deliveries + Returns

Deliveries

Due to the boutique nature of our shop sometimes orders can take a little more time to fufill. This is due to the fact that stock maybe be in transit from the cutters to the sewers to the finishers to the store. Stock is delivered and updated weekly to the shop.

Please note that orders are processed in working hours Mon-Fri 10am-5pm (NZ Time) excluding holidays and weekends. 

Pricing + Delivery estimate

NZ / $10

Australia / $30

Rest of world / $50

Shipping confirmation will be emailed on dispatch.

A signature is required as proof of delivery so please ensure someone is home to receive the goods, or have it delivered to an alternative address, e.g. work premises.

Duties & taxes
Customs vary from country to country and will need to be paid by you on the receipt of parcel

Missing Parcels
Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us if your garment does not arrive. Our next step will be to lodge an enquiry with the relevant postal service. The postal service will get in touch with you and then will require a response from you. The whole process can take up to 2 months. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address wherever possible. It is important to note that MOA does not deliver to PO boxes.

Stock availability
MOA is a shop in Grey Lynn and offers an edited range from the instore collection for sale online. In the unlikely event that the item you have purchased on line sells in the shop at the same time, you will be promptly notified. This could result in a longer delivery time as we may need to cut + sew another item (up to two weeks).

Returns Policy

If for any reason you are not completely satisfied with your purchase please contact us within 3 days of receiving your goods at shop@moagreylynn.co.nz, providing your reasons and/or exchange specifications. 

FULL PRICED ITEMS: We will happily offer you the option to exchange with a credit valid for 3 months or direct refund through your original payment method. 

We are happy to exchange size or colour for a period of up to 3 days from delivery.

Please note that after 3 days of receipt of goods all sales are final.

Items must be returned unused, unaltered and unwashed. All labeling must still be attached to garment , original packaging must also be returned in good condition, in a secure and waterproof courier bag.

Sale items may not be returned or exchanged unless they are faulty

Faulty items
At MOA we pride ourselves on producing high quality garments that pass lovingly through at least 5 sets of skilled hands, ensuring quality control each step of the way.

All MOA products carry a guarantee on faulty workmanship and materials for the expected life of that product. Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of MOA to determine fault. If you would like to return a faulty item, follow the standard returns procedure.

Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size.

If we cannot repair or fulfill with a replacement you will receive a credit or refund including your original postage charges. Unfortunately any levies charged at the destination country are non refundable.

Wrong size
Items exchanged for a different size will be processed and shipped back to you at our cost. If we do not have the requested size in stock you will be offered a refund or credit. To ensure replacement on your size request, we recommend that you let us know as soon as possible so we can reserve that garment for you. If the size you request is not in stock we will make it to order in the required size, in which case delivery may take up to 2 weeks.

Exchange of items
If you wish to exchange your item for an alternative style or colour you have up to 3 days from receiving your goods to make contact with us. We will then let you know about the availability and send your preferred size / colour.

Unfortunately, your original postage and/or duty, customs fees and levies charged are not refundable.

You will be notified when the exchanged is shipped .

Refunds
Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. Once your item has been received payments will be made within 5 working days. Returns are credited using the same payment method in which they were originally paid. (Please note: your original postage and/or duty, customs fees and levies charged are not refundable)

You will be notified when the refund payment has been made.